FAQ
can i cancel my order?
unfortunately, we are not able to cancel an order once it has been placed.
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i put the wrong address in my order, what should i do?
please be careful when entering your shipping address, Labubutique will not be responsible for orders sent to the incorrect delivery address provided by the customer.
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i haven't received my order confirmation, what should i do?
sending order confirmations can sometimes take up to 24 hours due to high demand. if you have not received your order confirmation email after 24 hours, please contact us.
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do you offer returns?
please check our returns page.
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do you offer exchanges?
unfortunately, we are unable to process exchanges at this time.
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i received incorrect items in my order, what should i do?
please contact us within 48 hours of receiving your order, so that we can take care of this for you. please provide your order number with your inquiry.
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my items arrived damaged, what should i do?
please contact us immediately, within 48 hours of receiving your order with your order number, via our contact us page. please note you may need to provide multiple photos of the damaged products.